Government of India 
SURAKSHIT MATRITVA AASHWASAN
(SUMAN)
This initiative focuses on assured delivery of maternal and newborn healthcare services encompassing wider access to free, and quality services, zero tolerance for denial of services, assured management of complications along with respect for women’s autonomy, dignity, feelings, choices and preferences, etc.
AIM
Assured, dignified and respectful delivery of quality healthcare services at no cost and zero tolerance for denial of services to any woman and newborn visiting a public health facility in order to end all preventable maternal and newborn deaths and morbidities and provide a positive birthing experience.
SERVICE GUARANTEE
- Zero Tolerance for Any Negligence
- Integrates Existing Initiatives (JSSK, PMSMA, LaQshya, FRUs, etc.)
- Respect for Women's Autonomy, Dignity, Feelings and Choices
- 100% Maternal Death Reporting and Reviews
- Grievance Redressal Mechanism
- Client Feedback Mechanism
- Awards to Champions
- Community Level Maternal Death Reporting
- Community Engagement & Mega IEC/BCC
- Intersectoral Convergence
Service Guarantee Charter SUMAN
All Pregnant Women/Newborns visiting public health facilities are entitled to the following free services:
Provision of atleast 4 ANC checkup and 6 HBNC visits
Safe motherhood booklet and mother & child protection card
Deliveries by trained personnel (including Midwife/SBA)
Free and zero expense access for identification and management of maternal complications
Early initiation and support for breastfeeding
Respectful Care with Privacy and Dignity
Choice for Delayed Cord Clamping beyond 5 minutes/upto delivery of placenta
Elimination of mother to child transmission of HIV, HBV and Syphilis
Zero dose vaccination
Free transport from home to health institution (Dial 102/108)
Assured referral services with scope of reaching health facility within 1 hour of any critical case emergency
Drop back from institution to home after due discharge (minimum 48 hrs.)
Management of sick neonates and infants
Time bound redressal of grievances through a responsive call center/helpline
Birth registration certificates from healthcare facilities
Conditional cash transfers/direct benefit transfer under various schemes
Postpartum FP counselling
Counselling and IEC/BCC for safe motherhood
GRIEVANCE REDRESSAL MECHANISM
If you have any grievance related to the SUMAN programme, then you may :
Call Toll Free No:
1800-180-1104
Access Help Desk
at high Case load Facility
External Useful Link
Other Links
This Website is designed, developed and hosted by Centre for Health Informatics (CHI) of the National Health Portal (NHP), by the Ministry of Health and Family Welfare (MoHFW), Government of India.
