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This initiative focuses on assured delivery of maternal and newborn healthcare services encompassing wider access to free, and quality services, zero tolerance for denial of services, assured management of complications along with respect for women’s autonomy, dignity, feelings, choices and preferences, etc.


Assured, dignified and respectful delivery of quality healthcare services at no cost and zero tolerance for denial of services to any woman and newborn visiting a public health facility in order to end all preventable maternal and newborn deaths and morbidities and provide a positive birthing experience.


  • Zero Tolerance for Any Negligence
  • Integrates Existing Initiatives (JSSK, PMSMA, LaQshya, FRUs, etc.)
  • Respect for Women's Autonomy, Dignity, Feelings and Choices
  • 100% Maternal Death Reporting and Reviews
  • Grievance Redressal Mechanism
  • Client Feedback Mechanism
  • Awards to Champions
  • Community Level Maternal Death Reporting
  • Community Engagement & Mega IEC/BCC
  • Intersectoral Convergence

Service Guarantee Charter SUMAN

All Pregnant Women/Newborns visiting public health facilities are entitled to the following free services:

Provision of atleast 4 ANC checkup and 6 HBNC visits

Safe motherhood booklet and mother & child protection card

Deliveries by trained personnel (including Midwife/SBA)

Free and zero expense access for identification and management of maternal complications

Early initiation and support for breastfeeding

Respectful Care with Privacy and Dignity

Choice for Delayed Cord Clamping beyond 5 minutes/upto delivery of placenta

Elimination of mother to child transmission of HIV, HBV and Syphilis

Zero dose vaccination

Free transport from home to health institution (Dial 102/108)

Assured referral services with scope of reaching health facility within 1 hour of any critical case emergency

Drop back from institution to home after due discharge (minimum 48 hrs.)

Management of sick neonates and infants

Time bound redressal of grievances through a responsive call center/helpline

Birth registration certificates from healthcare facilities

Conditional cash transfers/direct benefit transfer under various schemes

Postpartum FP counselling

Counselling and IEC/BCC for safe motherhood


If you have any grievance related to the SUMAN programme, then you may :

Call Toll Free No:

Access Help Desk
at high Case load Facility

Page last updated on July 10, 2021.

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